What is quality management?
Total quality management is a philosophy that can be adopted by a company’s management to emphasize that the organization’s approach is entirely predicated on quality over quantity. By doing so the managers emphasize that factors like customer/employee satisfaction, high-level teamwork, and ongoing development are at the paramount of their thinking.
Applying total quality management relies on high levels of employee engagement as it is not a short-term plan, it takes time and strategic vision to achieve results. It is a continuous process, one that can significantly boost the productivity and efficiency of your team, so long as you’re able to set achievable, realistic goals.
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