Employee case management
Effectively solve organizational or work-related issues with the HR manager, and manage issues, notes, appeals, or complaints from the team. PeopleDesk will help you manage them in the most professional way possible.
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Create your case when you need a quick solution
Simply create a case via the hot menu, describe the problem encountered and submit it. This will allow you to resolve problems more efficiently and proactively and collect statistics.
Recognise the responsible employee
The HR manager receives all requests and distributes them to those responsible for resolving the problems. Requests can be classified by categories, which can be established in advance, for the analysis of the occurrences.
Talk to the person who solves the problem
Once someone is assigned to your problem, this person accesses your case and solves it. You simply contact the assigned person through the case window and track the status of your problem.
Access to cases in two clicks
Help desk team members can view the cases that have been submitted as well as the cases that have been assigned to them in the My Activity menu. In addition, case statuses are available to track the progress of problem resolution, disputes or suggestions.
Monitor status changes in the process
You can monitor status changes in My Activities under the Cases page. Change the status of cases assigned to you as you take action. You can also monitor the status changes of the submitted case to see if the problem was solved.
Analyse the time spent and efficiency of case resolution
The system has an accessible dashboard that shows a breakdown of active and closed cases, the average time to first response and to full resolution of cases, and a breakdown of cases by department and location. This allows you to understand how quickly issues are being solved in the team, and which department or office calls you most often.
