What is emotional intelligence?
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Emotional intelligence refers to an individual’s ability to identify, understand and (in the case of oneself) control emotions. Closely linked with empathy, strong emotional intelligence skills improve corporate cohesion by fostering a working environment where strong communication and interpersonal skills are rewarded.
This kind of atmosphere significantly boosts employee engagement and morale, as everyone on the team is able to share their problems and concerns in an emotionally healthy manner. To create this environment HR leaders need to lead by example, send their employees on training programs, and encourage their staff members to share their fears and concerns without judgement.