Employee net promoter score (eNPS)

eNPS (employee net promoter score) is a metric that shows how likely employees are to recommend their company as a place to work. It is calculated from answers to a single question on a 0 to 10 scale, and the result ranges from −100 to +100.

What is eNPS?

eNPS is an employee loyalty metric adapted from the customer Net Promoter Score. Employees answer one question: “How likely are you to recommend our company as a place to work to a friend?” on a scale from 0 to 10. It is quick to collect and easy to compare across teams and over time, so many companies use it as a regular pulse check on employee engagement.

Promoters, passives and detractors

eNPS formula and calculation example

eNPS = % promoters − % detractors

Passives count towards the total number of responses but are neither added nor subtracted.

Example. 200 employees answer the survey: 90 give 9–10, 60 give 7–8 and 50 give 0–6.

• Promoters: 90 / 200 = 45%
• Detractors: 50 / 200 = 25%
• eNPS = 45 − 25 = +20

What is a good eNPS score?

These ranges are a rough guide. Comparing your score with your own previous results and across teams tells you more than comparing with other companies.

How to run an eNPS survey

1. Keep it anonymous, or scores will be inflated.
2. Add an open question such as “What is the main reason for your score?”. It explains the number.
3. Run it regularly, for example every quarter, to see the trend.
4. Share the results with the team and say what will change.

eNPS vs NPS

NPS measures customer loyalty: whether customers would recommend a product. eNPS uses the same scale and formula, but asks employees about the company as an employer. The two are often linked, because loyal employees tend to serve customers better.

eNPS in PeopleForce

The Pulse module has a dedicated eNPS survey that can run automatically every quarter or every year, with the score calculated for you. You can view eNPS by team segment and over a chosen period of 3, 6 or 12 months to see where loyalty is rising and where it is falling.

FAQ

What does eNPS stand for?

Employee net promoter score: the share of employees who would recommend the company (9–10) minus the share who would not (0–6).

How often should you measure eNPS?

Usually every quarter or every six months. More often tires employees; less often means you miss changes.

Is eNPS a percentage?

No. It is calculated from percentages, but the result is written as a number from −100 to +100.