Neighbours
When a question isn't a case
Not everything people bring you is a conversation. Two other routes exist, and the person choosing sees all three.
HR helpdesk with one owner for every question
Someone asks about their payslip, their laptop, their contract. It becomes a case with a category, an owner and a thread — beside everything you already know about the person asking.
Routing
Every question arrives with an owner
The person asking picks a category — payroll, equipment, contracts, whatever you set up. The category already carries the name of whoever handles it, so the case lands with them the moment it is created.
No need for anyone to know the org chart
A case can be passed to a colleague, and the thread goes with it
A category with nobody set reaches everyone on the role that handles cases
Context
The person's story is already on the screen
Whoever opens the case sees who is asking: their role, their team, their location, when they started, who they report to. And the questions this person has raised before.
No switching to a profile to work out the context
A repeat question reads as a pattern, not as a new request
New people in your HR team pick up a case without a handover
Privacy
You decide who can read what
A case is private by default. It is open to the person it is about, whoever raised it, whoever is handling it, your administrators, and the roles you have given access — and to nobody else, including their manager.
Internal notes colleagues can use to agree an answer, invisible to the employee
Access follows the role you define, not seniority
Sensitive questions about pay or a contract stay in a small circle
Record
A record that stays after the answer
Everything said on a case — the question, the replies, the files, the internal discussion — stays on it. Months later the decision and the reasoning are still there, with dates and names.
Three tabs with live counts: active, on hold, closed
Filter by category, sort by date, assignee or how long it has been open
Export the list you are looking at to Excel or CSV
When it needs a conversation
A case, routed by category
A payslip that looks wrong, a broken laptop, a benefits question.
When it is a set process
A request form with an approval chain
New equipment, a document, a change to their own details.
When they won't attach their name
Safe Speak, anonymous, no account
Misconduct, reported through a page with no name behind it.
Getting started
Three decisions and it is running
There is no implementation project here. What takes thought is the list of categories, because that list is what routes everything afterwards.
Step 1
Write your categories
The list people choose from, each with the name of whoever answers it. Add a line under each one saying what belongs there — employees read it while they choose.
Step 2
Give your team access
One permission on a role turns on the company-wide list for the people who handle cases. Everything else stays private to the case.
Step 3
Tell people where it is
It appears in the sidebar they already open for leave and documents. Nothing new to install, no second login to explain.
Beyond the features
Why HR teams choose PeopleForce
We get you live in weeks, not months — with real people answering after go-live, and room to add the rest of HR when you're ready.
Live in about four weeks
A dedicated success manager sets everything up with you — it's included in the plan, not a paid add-on.
Support in your language
Real people, not a ticket queue: a ~2-minute first reply and 98% satisfaction.
Room to grow
Start with Core HR and add recruiting or performance later — same employee record, no second system.
Leader
Summer 2026
Users Love Us
Milestone Summer 2026
Regional Leader
Europe Summer 2026
High Performer
Europe Summer 2026
Security and operational continuity
Certifications, granular access and full control over what happens to your data and equipment.
Best SupportQuestions we get asked
Do employees need training to use it?
Can somebody ask without their name on it?
Will my manager see what I asked HR?
What if the person handling it goes on leave?
Can we take the data out?
Is this a separate purchase?
See it with your own categories
Thirty minutes, your real scenarios, and an honest answer on what it does and does not cover.