Safe Speak: access
Who can read the reports
Access to Safe Speak is set by a separate, named list. Being a PeopleForce administrator does not put someone on it, and neither does the right to manage ordinary HR tickets — a person has to be added by name, and can be taken off the same way. It is the first thing to settle when a reporting channel lives inside an HR system: not whether the report is anonymous, but who inside the company can open it.
A named access list
Only the people on the Safe Speak list see complaints. The list is set on its own, independently of every other role and permission in the account.
Internal notes kept apart from replies
A named handler answering an unnamed reporter